In principle, we don't want to give up coaching employees. We want to believe that we can eventually make a difference. Sometimes it's our own ego that drives our persistence and determination.
In reality, if we have followed the coaching process, we have honored our stewardship as a coach. This is especially true if we have followed the process for a significant period of time. However, coaches often make the mistake of staking their pride and confidence as a coach on one or two challenging situations. This can be dangerous! It would be nice to believe that we have that much control over another human being. However, everyone has the right to choose their own destiny. We can't force change; we can't even motivate someone else. But, we can clarify, explain, explore, highlight, recommend, and encourage. When coaching employees, we have to decide when to "back off," and let the situation either improve or deteriorate.
For years, CMOE has advised coaches to follow-up and be persistent a little longer than expected. Coaching employees takes patience - a lot of patience! But, don't be unreasonable. If the topic permits, allow some time for the right decisions and actions to kick in. When dealing with policy, ethics, values, safety, or legal issues, explain the timeline to the coachee. We are not suggesting an ultimatum. Just explain the time sensitivity and create a time boundary.
Check in frequently with the coachee to see how they are doing, and remind them of the timeframe. If there is insufficient responsiveness or progress, this may indicate a lack of judgment, character, integrity, or indifference. When these signals arise, do a quick reality check:
- Have you diagnosed the situation?
- Have you tried all of the coaching skills?
- Have you involved others in an appropriate way?
If you answer "yes" to these questions, then you need to look at your next best option to a coaching solution.
Alternatives to Coaching Employees:
To find out more about how to maximize you influence when coaching employees, visit CMOE or contact one of our Regional Managers who can help you to determine you exact coaching need. You can reach them at (801) 569-3444 or email email@example.com